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Troubleshooting
If you clicked the install link for the software titled "Install
Cellpro PowerLab 8 Charge Control Software" from the install page, and you
saw that .NET 2.0 installed, but the FMA application did not install,
proceed with the following steps:
1. Check to make sure "Microsoft
.NET 2.0" appears in Add/Remove programs. Start > Settings >
Control Panel, select Add or Remove Programs.
2. Go back to the CCS install page
and attempt the software installation a second time.
3. This problem can occur when
network traffic is high at the host server where the FMA application is
stored. Once .NET 2.0 is installed, clicking the install link a second
time does not re-install .NET 2.0, only the FMA software.
If you have previously installed a version of the Cellpro PowerLab 8 Charge Control
Software on your computer, and you think you may be having problems with
it, please proceed with the following steps.
1. Using Windows Update, check to
see if your computer requires the .NET 2.0 Service Pack 1 (SP1) update.
If the option to install this update comes up during Windows Update, select
it and install it.
2. Reboot your computer and see if your issues are resolved.
If you are running
Windows Vista x64 bit and you find that the CCS crashes when you attempt
to run it:
Please download and install the Microsoft .NET 3.5 SP1 update by visiting Microsoft
Download Center.
If the above does not resolve your issues, then continue with the following
steps:
Use Add/Remove Programs from the Windows Control Panel to remove any FMA
application containing the name “CellPro PowerLab 8” as follows:
1. Start > Settings > Control
Panel
2. Select Add/Remove Programs
3. Click on “CellPro PowerLab 8”
and Choose Remove
Note: if you have previously
installed Microsoft .NET, you will not need to remove it before attempting
to re-install the Charge Control Software.
IMPORTANT: If you use a dial up connection and you use a dial up accelerator, disable
it before proceeding. After installation, you may also need to disable it
any time you launch the Cellpro PowerLab 8 Charge Control Software in order to
receive updates without problems.
Return to the Installation Page and follow the steps provided
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