Our Design Partner, FMA Direct

Our in-house staff of engineers is constantly at work developing new products, and improving existing designs for the R/C industry.

 


 

POLICIES




PRIVACY STATEMENT


At Revolectrix, we always want to provide you with the best possible shopping experience and to fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

Process and track your order
Provide the services you request
Contact you about the status of an order
Identify your product and service preferences
Provide information concerning product recalls or products you have purchased
Improve our merchandise selection and customer service
We do not share your private information with any other company or individual

ORDERING FROM REVOLECTRIX

Leo Industries of Singapore and FMA Direct of the United States are partners in the Revolectrix brand. Order fulfillment for Revolectrix products takes place in Singapore at Leo Industries. We encourage customers to order on the Revolectrix Store website as this is the most efficient method of ordering. We also accept phone, fax and mail orders. To order by phone or fax:

Residents of the United States and Canada please contact:

FMA Direct
3520 Sugarloaf Parkway, Suite F03-121
Urbana, MD 21704
Sales (301) 798-2770
Fax (301) 798-2772
sales@revolectrix.com

Residents of all countries outside the U.S and Canada please contact:

Leo Industries
1200 Depot Rd. #07-18
Singapore 109675
Ph (65) 6272 1818
Fax (+65) 6278 2111
sales@revolectrix.com

Orders will be shipped within two business days for in stock items. All orders will be shipped from Singapore, with the exception of Model Shop planes which will ship from FMA Direct in Maryland, USA. Because the Model Shop planes are shipped from the U.S., planes must be placed on a separate order with no other items included. Orders containing out of stock items will be held until all items are in stock.

Shipping charges are based on the total weight of your order. We use UPS, Fed Ex and Singapore Post. We strive to give our customers as many shipping options and the best shipping costs possible.

We accept VISA, Mastercard and Discover credit cards and PayPal.

TECHNICAL SUPPORT


The majority of the products sold by Revolectrix are designed by FMA Direct in Frederick, Maryland. We have an excellent knowledge of all the products and strive to make the support and service part of our business as important as the sale. In many cases you may speak to or e-mail directly with the people who designed the products. In addition to the knowledge base at Revolectrix, our technical support staff is friendly, courteous and helpful. We want you to be totally satisfied with all aspects of your experience with Revolectrix.

To contact technical support in the United States and Canada please contact:

FMA Direct
3520 Sugarloaf Parkway, Suite F03-121
Urbana, MD 21704
Technical Support (301) 829-5533
Fax (301) 798-2772
support@revolectrix.com

To contact technical support outside the United States and Canada please contact:

Leo Industries
1200 Depot Rd. #07-18
Singapore 109675
Ph (65) 6272 1818
Fax (+65) 6278 2111
support@revolectrix.com


PRODUCT RETURNS

Please contact Revolectrix before returning product(s) for any reason.

You may log a Customer Support case through the Revo Store website interface through the "My Account" navigation item or contact the appropriate Revolectrix outlet.

We will accept merchandise for return that was purchased from REVO SHOP within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. Shipping charges for returning merchandise will be borne by the buyer.

REVOLECTRIX branded products may be shipped to the appropriate outlet (FMA Direct for the U.S. and Canada and Leo Industries outside of U.S. and Canada)
For NON REVOLECTRIX branded products, please ship only to Leo Industries.

DEFECTIVE RETURNS

An item is considered defective if it is inoperable, but has no apparent damage. We accept defective returns as long as it is in new and unused condition.

DAMAGED RETURNS

If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipment damage, please call or e-mail us immediately with your name and order reference. Please maintain all received items in the original condition, including all packaging material, because this is crucial to us making an insurance claim, and hence you receiving a credit for the return.


Note for Returns

To be accepted for return, items must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. Any item that you receive with tags attached must be returned with those tags intact and attached. All packaging, including the original manufacturer's containers, must be unmarked and not defaced in any manner. Items purchased as part of a set may not be returned individually. Returns that do not meet these requirements will be sent back to you and no refund will be issued.

Please furnish the following information:

Copy of Invoice or Order #.

Billing First & Last Name

Email address used to place order.

List the item(s) that you are returning for a refund.

Note the reason for the return

We strongly recommend you make a copy of your invoice number to keep for your records.

PRICE CHANGES


Any price, specification, or special offer on our website is subject to change without notice. Sale prices on the Revolectrix web site may be withdrawn at any time.

WARRANTIES

Revolectrix warrants its products to be free of manufacturing defects for specific terms from the date of purchase. A list of specific warranty terms may be seen below. Should any defects covered by this warranty occur, the product shall be repaired or replaced with a unit of equal performance by Revolectrix or an authorized Revolectrix service station.

LIMITS AND EXCLUSIONS

This warranty may be enforced only by the original purchaser, who uses this product in its original condition as purchased, in strict accordance with the product's instructions. Units returned for warranty service to a Revolectrix service center will be accepted for service when shipped postpaid, with a copy of the original sales receipt or warranty registration form. Customer must provide proof of purchase for warranty service to be considered.

This warranty does not apply to:

1. Consequential or incidental losses resulting from the use of this product.
2. Damage resulting from accident, misuse, abuse, neglect, electrical surges, reversed polarity on connectors, lightning or other acts of God.
3. Damage from failure to follow instructions supplied with the product.
4. Damage occurring during shipment of the product either to the customer or from the customer for service (claims must be presented to the carrier).
5. Damage resulting from repair, adjustment, or any alteration of the product by anyone other than an authorized Revolectrix technician
6. Installation or removal charges, or damage caused by improper installation or removal.List of warranty periods specific to Revolectrix products:


PRODUCT CATEGORY
WARRANTY FROM DATE OF PURCHASE
Battery Chargers
1 Year
LiPo Batteries
60 days, no questions asked
Charger Accessories including Adapters
90 Days
Flight Stabilization Products
1 Year
Power Supplies
1 Year
Model Shop Products
90 Days on planes and electronics, 1 Year on Co-Pilot